“Is this Falcon?” said the somewhat befuddled voice on the other end of the line.
I paused, a bit confused. After all, I had answered the phone as I always do: “This is Falcon, how may I help you?” I wasn’t sure what about that wasn’t clear and for a moment, still being very much the New Yorker, I started to respond as any New Yorker would. Then I remembered this wasn’t New York and comments like the one I was about to make, well, they would not be well received here.
So, I took a deep breath and responded, “Yes, how may I help you?”
“This is the color lab. You know that photo we were supposed to print for you – the 20×30?”
I knew that photo all too well……. “Yes,” I responded.
“Well, it’s all kind of, I don’t know, orange, I guess?”
I couldn’t tell if she was asking a question or making a statement. So, for the second time, I reminded myself I wasn’t in New York, took a deep breath and asked, “So, what is it you want me to do? After all, it wasn’t orange when I was working on it.”
“Can you come and look at it on my monitor?”
My Spider Sense as I call it told me this was going to be a watershed moment even though I wasn’t sure why it could possibly be. The problem was clear – somehow the file got corrupt. I burned another DVD, verified that it looked as it should on my monitor, jumped into the Jeep with JD in tow and headed for the lab.
“Try this one,” I said as I handed her the DVD. “I am sure it’s corruption.” She loaded the DVD into her computer and sure enough, it was as orange as the first one. Read the rest of this entry »


